Just in case you thought onshoring might actually matter

By Geert De Lombaerde Posted on October 29, 2009 at 8:02 am

Sitel VP Andrew Kokes says the anecdotal evidence of companies having success relocating call centers and other support operations to rural U.S. areas won’t materialize into anything material.

“I would say that there is zero reversal and it’s growing (offshore) faster than ever,” he said.

Tags: business process outsourcing, call center management, customer service, employment, jobs, outsourcing, Sitel Corp.

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