Just in case you thought onshoring might actually matter
Posted on October 29, 2009 at 8:02 am
Sitel VP Andrew Kokes says the anecdotal evidence of companies having success relocating call centers and other support operations to rural U.S. areas won’t materialize into anything material.
“I would say that there is zero reversal and it’s growing (offshore) faster than ever,” he said.
permalink | Comment on this post
BPO firm buys medical coding compliance venture
Posted on September 3, 2009 at 10:50 am
SPi, a unit of Phillipines Long Distance Telephone Co. that has its health care HQ in Brentwood, has paid more than $8 million for a company that works with hospitals on their medical coding and compliance efforts.
Medical IT venture rolls out upgrade
Posted on March 25, 2009 at 10:18 pmBrentwood-based SPi Healthcare is introducing a revamped version of its Web-based transcription platform. SPi Healthcare is a unit of a Phillipines telecom.
permalink | Comment on this post
Sitel closing Iowa center
Posted on March 22, 2009 at 4:04 pmThe locally headquartered call center operator will cut about 60 jobs at its 14-year-old center as contracts wind down.
permalink | Comment on this post
Sitel hires sales chief from EDS
Posted on March 19, 2009 at 8:39 amDonald Berryman will lead the sales and marketing operations for the call center manager. He comes to the Nashville-based unit of Canada’s Onex conglomerate with experience at EDS and EarthLink.
permalink | Comment on this post
HealthSpring inks back-office deal
Posted on March 4, 2009 at 9:07 amThe Franklin-based health insurer (Ticker: HS) has teamed up with Argus Health on the handling of Medicare drug payments and other administrative services.
permalink | Comment on this post
Sitel cutting back in Wisconsin
Posted on March 3, 2009 at 8:08 amThe call center operator, which has been hiring from New York to Morocco, is laying off almost 100 people in Madison after that site lost its last customers.
permalink | Comment on this post
$40M contract for Sitel
Posted on February 17, 2009 at 8:51 amA large payment processor has contracted with the Nashville-based call center operator to handle several customer service functions. The news comes three weeks after Sitel snagged a big job for an Internet travel firm.
permalink | Comment on this post
Sitel fourpeat
Posted on February 16, 2009 at 2:10 pmFrom a press release:
Sitel, a leading global business process outsourcing (BPO) provider, today announced that for the fourth consecutive year it has been named to the Global Outsourcing 100 list.
permalink | Comment on this post
Making peace with Bangalore
Posted on February 2, 2009 at 7:25 amA Forrester Research analyst tells NPR that inshoring, the movement of back-office jobs back to the United States, may never become more than an anecdotal fad. “We might not have the talent for IT to ever really come back onshore.”
permalink | Comment on this post
More growth at Sitel
Posted on January 29, 2009 at 7:34 amThis time, the call center manager is adding 300 jobs in upstate New York.
permalink | Comment on this post
Sitel snags $30M deal
Posted on January 27, 2009 at 2:01 pmNashville-based call center operator Sitel, the former ClientLogic, has landed a $10-million-per-year contract with “one of the world’s preeminent Internet travel brands.” About 300 of its employees in Morocco, India, Singapore and the Phillipines will work on the contract.
permalink | Comment on this post
Nissan fallout from India scandal?
Posted on January 9, 2009 at 3:38 pmA spokeswoman says the auto manufacturer is “taking appropriate steps” regarding developments at Satyam, the Indian IT firm whose founder and chairman resigned this week after admitting fraud. Nissan is in year three of a five-year deal with Satyam.
Recent Comments
In our good state a select few run the place, 20 yrs ago and today....
Southernindie…Unfortunat ely you have suffered a dibilitating...
And…Karl (Marx) Dean is spending one billion dollars...
Someone explain the difference between short stay and observation...
Watching the Chairman of Starwood Hotels yesterday on CNBC...
Funny how the Union’s feel about taxes. They complained about their...
Where is it?
An absolutely ugly structure, which I have always thought did not take...
Too bad that ATT changed the look of the building so that it no longer...
Yeah, well, look at the TN Legislature of good ol’ boys and the...
As long as the red rules, we will be far behind other states. The GOP does...
Nissan CEO Carlos Ghosn: I don’t know what...