Just in case you thought onshoring might actually matter
Posted on October 29, 2009 at 8:02 am
Sitel VP Andrew Kokes says the anecdotal evidence of companies having success relocating call centers and other support operations to rural U.S. areas won’t materialize into anything material.
“I would say that there is zero reversal and it’s growing (offshore) faster than ever,” he said.
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VA adding call center in Smyrna
Posted on October 26, 2009 at 10:24 amThe Department of Veterans Affairs has chosen Smyrna’s Tennessee Expo Center for a new patient service call center that will generate about 300 jobs. The facility will serve 19 VA hospitals.
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Sitel snags media client
Posted on September 15, 2009 at 11:53 amCall center manager Sitel says a large publishing company has hired it to handle customer service work. The Nashville-based company will use about 200 people in the Phillipines on the contract.
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Sitel gets into the loan mod business
Posted on August 25, 2009 at 9:43 amCall center operator Sitel says it has signed a contract with a loan servicing company to handle up to 450,000 phone calls a month from borrowers looking to refinance or modify their mortgages. The deal means Nashville-based Sitel will hire several hundred people.
“Sitel has a deep and rich history in the credit services market, particularly when it comes to the minutia of lender-borrower relationships,” said Don Berryman, global chief sales & marketing officer, Sitel. “One of the primary challenges facing lenders is that modifications will not work for every type of borrower, and they face a significant uphill battle when it comes to sifting through these customers. Sitel’s certified agents can quickly isolate the key information required to determine a borrower’s loan modification options, and can effectively expedite the process.”
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Sitel reverses course in Texas
Posted on July 28, 2009 at 1:50 pmThe Nashville-based call center manager says it has renewed its contract with a cell phone provider and will keep open its facility in Port Arthur. What that means for its payroll there isn’t clear: The local paper said about 50 people will be let go, but the company announced this morning it will hire at least 35 people.
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Sitel cuts another 400 jobs
Posted on June 25, 2009 at 9:26 pmThe Nashville-based call center manager appears to have embarked on a major reshuffle. It will close its Port Arthur, Texas facility at the end of August, shedding 409 jobs. That news comes just days after the company, a unit of Canada’s Onex conglomerate, said it would shutter a 350-job center in Ontario.
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Sitel shutting down Canada center
Posted on June 24, 2009 at 8:51 amThe call center operator will shed 350 jobs by closing its facility in Sudbury, north of Toronto. The two-year-old site had at one time been expected to employ 1,000 people.
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Sitel growing in New Mexico
Posted on June 22, 2009 at 1:45 pmThe Nashville-based call center manager is bulking up its work-from-home program in the Albuquerque area, where it expects to add about 200 jobs.
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Sitel adds to satellite client contract
Posted on June 9, 2009 at 10:10 pmThe Nashville-based call center manager has expanded its work with a broadband satellite services company it won’t identify, but which – based on this news from a year ago – appears to be Colorado-based WildBlue Communications. The enlarged deal means Sitel will ramp up big time at a second site for WildBlue this summer in the Southwest.
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A recession growth business
Posted on May 21, 2009 at 8:32 amA senior exec at Nashville-based call center manager Sitel, which has been adding or renewing contracts left and right, says his business will grow by almost a third this year, the same pace as in 2008.
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Call center manager renews bank deal
Posted on May 20, 2009 at 12:11 pmNashville-based Sitel won’t name names, but says it has extended its multimillion contract with one of the country’s largest banks.
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Pay up now - you’ll get less direct mail from us
Posted on May 12, 2009 at 10:46 pmCall center manager Sitel rolls out a new service to collect small debts earlier in the billing process.
One of Sitel’s large, consumer-focused clients recently implemented this new solution and cut the average cost per customer by nearly 50 percent and increased collections by approximately $7 million. The client also experienced reduction in roll rates.
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Fresenius launches retail pharmacy
Posted on May 5, 2009 at 2:21 pm
The company that bought Renal Care Group in 2006 has set up a 12,000-square-foot pharmacy for its dialysis patients around the country.
“We’re thrilled that Fresenius Medical Care Rx can help improve patient quality of care by making pharmacy services easy and focused on the specific needs of patients and their physicians,” said Patrick Guiney, senior vice president, Fresenius Medical Care Rx. “People living with kidney disease often have several doctors and take multiple medications. Our service can give patients the confidence that all of their pharmacy needs are met through one source, from prescription fulfillment and refills, with attention to possible drug interactions and coordination with physicians.”
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Federal call center headed here
Posted on May 1, 2009 at 12:03 amSo it seems from a Wednesday meeting of the Rutherford County Industrial Development Board, where officials presented an incentives plan to help lure a 325-job center to the region. Bidding on the project are due later this month.
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One way the stimulus can create rural jobs
Posted on April 15, 2009 at 1:53 pmAnd possibly hurt a segment of the commercial real estate sector…
Locally based call center company Sitel says the American Recovery and Reinvestment Act’s push to bring broadband services to rural communities will allow it to run more of its business out of its employees’ homes.
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