Crest Cadillac nabs GM honor

By Geert De Lombaerde Posted on May 19, 2009 at 11:58 pm

A rare bit of good news from the local auto dealership arena:

History is being made in Middle Tennessee as Crest Cadillac is awarded the highest honor in customer satisfaction by General Motors Corporation according to Dave Sickmeyer, General Motors Southeast Zone Manager.

Sickmeyer today presented the award to Brian Palmer, Crest Cadillac general manager, and his entire team, with Palmer announcing new additions in customer service for his company.

“Crest Cadillac has earned the GM Mark of Excellence dealer award for the past five consecutive years. Of this class of dealers, they have risen to the top and are considered “best of the best” with the highest customer satisfaction rating in the United States earning “2008 Best In Class Cadillac Customer Satisfaction” award. This shows a total dedication to premier customer service from sales and service to maintenance and this award is a wonderful reflection of the good business practices and leadership of Brian Palmer and his entire team,” Sickmeyer said.

Sickmeyer indicated a Customer Satisfaction Survey is completed by individuals purchasing and/or servicing a Cadillac in the United States. This rating information is compiled on an annual basis with one dealership in the United States earning this honor.

“Crest has gone above and beyond in meeting the expectations of its customers and should be very proud of this accomplishment,” Sickmeyer said.

permalink | 1 Comment

Tags: auto dealerships, awards, Crest Cadillac of Nashville Inc., General Motors Corp., retail