BB&T, Regions, SunTrust top satisfaction list
Posted on October 21, 2009 at 8:03 am
J.D. Power has asked the question and crunched the numbers to figure out how satisfied small businesses are with their banks. For Middle Tennessee’s largest banks, the numbers vary quite a bit: BB&T, which ranks 13th by deposit market share, leads the list and Regions and SunTrust also score well above the industry average. Off the pace are Bank of America, Fifth Third and U.S. Bank.
The equivalent survey from a year ago has Regions a lot further down the list. Overall satisfaction has fallen more than 3 percent as the credit crunch and recession have taken their toll and bankers and small biz owners alike.
More retail bank customers can’t get no satisfaction
Posted on May 19, 2009 at 3:38 pmThe latest study by J.D. Power on people’s happiness with their bank shows a not-surprising drop in comfort level due to the financial crisis. Barely a third of all respondents now say they are satisfied with their financial institution. Among banks active in the Nashville area, First Tennessee, First Citizens and BB&T lead the way.
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